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MERCH

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Sales Period

2:00 PM July 18, 2022 ~ 11:59 PM, August 1, 2022 (JST)

Sales Page

Regarding Online Merch Sales

●This product will be sold on hololive production OFFICIAL SHOP and Geek Jack.

●Tax is included in the prices.
●Please note that the pricing and the design of merchandise may change, or sales may end without any prior notice.
●Products cannot be changed or refunded unless the product is damaged during the production or shipping process.
●The product page might experience network difficulties for a short period of time due to large spikes in server traffic at the beginning of the product sales.
●Any announcements regarding changes for sales or the product will be stated via the concert website and hololive production’s official Twitter account.

▼Online Purchases
*Please read the following precautions thoroughly before your purchase.

▼Sales Period
1st Period: 10:00 PM, May 11, 2022 – 11:59 PM, May 23, 2022 (JST) *Ended
2nd Period: 2:00 PM, June 15, 2022 – 11:59 PM, July 5, 2022 (JST)*Ended
3rd Period: 2022/07/18 14:00 – 2022/08/01 23:59 (JST)

*Postscript: July 18, 2022
Due to popular demand, we will begin taking orders for sold-out limited-quantity products from July 18, 2022. Please note that the sales may end without any prior notice once it goes out of stock.

▼Shipping Schedule (Mori Calliope Major Debut Concert New Underworld Order Official Merch Store)
1st Period: Estimated around late-June to early-July 2022 (Products are estimated to arrive before the event.)

▼Shipping Schedule (hololive production OFFICIAL SHOP)
2nd Period
Limited-quantity products: Estimated around early-July 2022 *SOLD OUT
Made-to-order products: Estimated around mid-October to mid-November 2022
*Actual delivery date may vary depending on the shipping information you have provided.

3rd Period
Estimated around mid-October to mid-November 2022.
*Actual delivery date may vary depending on the shipping information you have provided.

▼Shipping Schedule (Geek Jack)
2nd Period: Estimated around mid-October to mid-November 2022
3rd Period: Estimated around mid-October to mid-November 2022.
*Actual delivery date may vary depending on the shipping information you have provided.

▼Regarding the shipping of products with limited quantities *SOLD OUT
The following products will be shipped right after your purchase only if you have purchased sold-out limited-quantity items from hololive production OFFICIAL SHOP.
・New Underworld Order Essentials Pack
・New Underworld Order Acrylic Light
・New Underworld Order T-Shirt
・New Underworld Order Towel with PVC Pouch


<Precautions>
・If your purchase only contains sold-out limited-quantity items, the shipping for your order will begin from early-July 2022. If your purchase also contains made-to-order products, your order will be shipped once all products in your order are ready to be shipped. There is a possibility that the product will not arrive before the event.

・If you want to have your order shipped early, please separately purchase limited-quantity products from made-to-order products. However, please note that you will have to pay a separate shipping fee for each purchase you make.

・For international shipping, please click here to read more details regarding international shipping. Please follow the instructions and regulations of your local authorities and DHL upon receiving the product.
*International shipping will be delivered via DHL. As a reference, shipping to the US will take around 3 days.

*If your product is damaged during the international delivery, please note that it may be difficult to provide you with replacement products before the event.

*Please note that the actual delivery date may vary depending on the shipping information you have provided and there is a possibility that it may not be delivered before the event. In such cases, we are unable to accept returns or offer refunds.
*Please refer to hololive production OFFICIAL SHOP’s “Legal Information and Notices required by the Act on Specified Commercial Transactions” for further details and precautions regarding your purchases.

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